User
Experience
UX is about trust.
Every click.
Every action.
Every decision.
Should move people forward, not slow them down.
Featured Work
Global Service Desk — Cruise
Redesigned the IT support hub used by over 3,000 employees.
Built a landing page that made it easy to find tools, request help, and access policies without digging through Confluence or relying on Slack.
My role
• Led content and UX strategy
• Reorganized scattered documentation into clear categories
• Integrated chatbot and Glean search for smarter self-service
• Applied layout and iconography to guide users quickly
Impact
• Reduced IT ticket volume
• Improved onboarding speed
• Increased engagement with self-service tools
Click image to enlarge →
Chaos
to Clarity
I design with empathy, trust, and user momentum in mind.
Every project is different and always evolving, so I adapt the process to fit the problem. There is no set formula.
Whether I’m building internal tools or untangling complex content systems, I focus on helping people move forward with clarity and confidence.
Not
Just Talk
Discovery
I start by listening. I map out user needs, business goals, and technical limits. I ask the right questions, spot gaps early, and get everyone aligned before the real work begins.
UX without data is guesswork.
I use research, feedback, and real-world signals to make smarter choices. When data is limited, I create lean frameworks that keep us grounded in how users actually think.
Design & Content
I mix structure with story. Clear navigation, sharp UX writing, and wireframes that don’t try to be clever — just useful, fast, and human.
Testing & Feedback
Feedback doesn’t need to be fancy to be useful. I’ve used hallway tests, peer reviews, and real support data to shape better content and cleaner flows.
Tool
Time
Make it look good
Figma | Adobe CC | HTML & CSS
Keep it moving
Jira | Confluence | Glean | Git
Write it right
Markdown | Style guides | Plain language | Microcopy | Docs that slap
Plan the drop
IA maps | Journey flows | Stakeholder syncs | Strategic chaos control